THE EXPERIENCE
Safari doesn't have to follow a timetable.
Arrive as a guest. Leave as family.
PLAN YOUR SAFARI
Make more of your time in Africa.
Two or three nights give you safari. Five or more give you Oase.
7 Star Lodges
Our privacy policy
Protecting your privacy and the confidentiality of your personal information is very important to us and fundamental to the way we serve you. This privacy policy outlines how we collect, store, use and disclose personal information. It also confirms our obligations under applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
In this privacy policy, the term “personal information” means any information we collect which identifies you or can reasonably be used to identify you.
We need to collect some personal information from you to provide you with our Services. Without collecting certain identifying and booking information, we may not be able to provide you with the services you request. We may also need to collect additional personal information so that we can manage your reservation, personalise your stay, communicate with you, process payments, provide guest services and meet our legal and operational obligations.
We primarily collect personal information directly from you.
We may also receive personal information from another person making a reservation on your behalf, a member of your travelling party, a travel agent, tour operator, online travel agency, payment provider or another service provider involved in your reservation.
Children are welcome at Oase and we may process limited personal information relating to children where this is reasonably necessary to manage a family reservation, provide an appropriate guest experience, meet dietary or safety requirements, or comply with applicable law.
Where personal information about a child is provided to us, we expect it to be provided by or with the authority of a parent, guardian or other person legally authorised to provide it.
The information we collect about you depends on the services you use. It may include any of the information below:
* Your name, date of birth and contact details. Contact details may include your home address, email address and phone number.
* Your nationality and country of residence.
* Information required to confirm your identity where reasonably necessary.
* Reservation information including arrival and departure dates, accommodation, number and identity of guests, rate plan, package, booking source and reservation history.
* Details of Services we have supplied to you or you have asked about.
* Details needed to deliver those Services or answer your questions.
* Information about payments, deposits, refunds and transactions associated with your reservation.
* Guest preferences, interests and requests.
* Dietary requirements, allergies and other information you choose to provide so that we can appropriately prepare for your stay.
* Information relating to activities, tours, transfers, dining, spa treatments and other services requested or used during your stay.
* Travel information, including flight details and transfer requirements where supplied to us.
* Communications between you and 7 Star Lodges, including enquiries, messages, emails and other correspondence.
* Feedback, reviews, surveys and other information you choose to provide.
* Information you provide to us directly or indirectly when online.
* Information you provide to us through your use of the Services.
Some of the information above may be sensitive or special personal information. For example, it could include information about your health, dietary requirements, accessibility requirements or financial matters. We process this information only where reasonably necessary and where permitted by applicable law.
We may collect the information outlined below:
* Your personal details when you make or manage a booking.
* The date, time and length of sessions when you use our online Services.
* Pages and Services you view or interact with.
* Device, browser and operating-system information.
* Your Internet Protocol (IP) address and approximate geographic information derived from it.
* Referring pages or websites.
* The level of service you receive, including details of system faults or events which may affect our Services.
* Reservation and enquiry interactions.
* System, security and diagnostic information.
* Cookie and similar technology information.
We collect your personal information if you do any of the below:
* Provide information to us in service enquiry forms.
* Make or manage a reservation.
* Request a stay proposal or quotation.
* Complete a guest preferences form.
* Provide information to us when you use our Services.
* Make a payment.
* Check in or stay at Oase.
* Book or participate in an activity, tour, excursion, spa treatment or other service.
* Communicate with our Guest Experience Team or other staff.
* Subscribe to newsletters, alerts or other Services from us.
* Contact us by telephone, email, WhatsApp, live chat, social media or another communication channel.
* Submit feedback, a survey or a review.
* Visit our website, booking website and other online content, including social media, that we own or manage.
We may collect personal information from the below:
* Other companies associated with 7 Star Lodges.
* Travel agents and tour operators.
* Online travel agencies and accommodation booking platforms.
* Payment gateways, banks and payment processors.
* Transfer companies, activity providers and other suppliers involved in delivering your stay.
* Entities that provide technology, communications, hosting or other services to us.
* Our professional advisers.
* Government, regulatory and law-enforcement authorities where permitted or required by law.
* Publicly available sources of information where appropriate.
We may also collect information in different ways. Where required, we will take reasonable steps to let you know if we do.
We may use cookies and other technologies such as web beacons. Cookies are small text files stored in your browser or device. These technologies help our websites and booking Services function, remember preferences and understand how visitors interact with them.
We may use cookies and similar technologies for essential website and booking functionality, security and fraud prevention, remembering preferences, measuring traffic and website performance, understanding how our Site(s) and Services are used and improving our online Services.
Where permitted and, where required, with your consent, cookies may also be used to measure marketing performance and provide more relevant communications.
You can control cookies through your browser and, where available, through the cookie controls provided on our Site(s). Disabling certain cookies may affect the operation of some website or booking features.
We may also log your IP address. We may use this information for security, system administration, analysing trends and understanding the general geographic areas from which our Site(s) are accessed.
We may use your personal information and usage information in the ways set out below:
* Providing you with our Services.
* Processing, confirming and managing reservations.
* Preparing for your arrival and personalising your stay.
* Managing guest preferences, dietary requirements and special requests.
* Arranging activities, tours, excursions, transfers, dining, spa treatments and other requested Services.
* Processing payments, deposits, refunds and other transactions.
* Contacting you with information about your enquiry, reservation, stay or changes to our Services.
* Sending booking confirmations, payment receipts, reminders and other transactional communications.
* Managing your account and reservation records.
* Verifying your identity where reasonably necessary.
* Dealing with questions, complaints and other customer care activities.
* Carrying out market analysis and research.
* Developing and improving our Services.
* Understanding how users use our Site(s), booking systems and Services.
* Protecting our systems and managing website activity.
* Detecting, investigating and preventing fraud, security incidents, misuse or unlawful activity.
* Protecting the safety and security of guests, staff, wildlife and property.
* Complying with legal, accounting, tax, regulatory and reporting obligations.
* Establishing, exercising or defending legal rights or claims.
* Training our staff.
* Contacting you about our Services and those offered under other brands that our group owns where permitted by law.
For other purposes where consent is required, 7 Star Lodges will ask for your consent to use your personal information.
Before or during a stay, we may invite you to provide information about your preferences, interests, dietary requirements, celebrations, activities and other matters that help us personalise your stay.
Providing this information is voluntary, although we may be unable to accommodate a particular preference or requirement if we are not informed about it.
Guest preference information is made available only to staff and service providers who reasonably require it to prepare for or provide your stay and requested Services.
Payments may be processed through third-party payment gateways, banks or other payment service providers.
7 Star Lodges may receive information relating to a payment transaction, including the amount, date, payment method, transaction reference and limited card information. We do not necessarily receive or store the complete payment-card details used to process a transaction.
Where a payment method is securely tokenised or retained for an authorised future payment, the payment provider may store the underlying payment credentials and provide us with a token or other reference that enables authorised transactions without providing us with the complete card details.
Payment information is handled in accordance with applicable legal, contractual and payment-security requirements.
We may send you direct marketing messages and information about the below where permitted by law:
* Our Services and special promotions that may be of interest to you.
* Offers or experiences based on your previous interactions with us.
* Other 7 Star Lodges properties, Services or experiences that may be relevant to you.
Marketing material may be sent by various methods. This may include telephone, email, SMS, WhatsApp, social media or other electronic communication methods where appropriate and permitted.
Transactional communications relating to an enquiry, reservation, payment, stay or requested Service are not marketing communications and may still be sent where necessary to provide the Service.
If you would rather not receive our direct marketing material, you may opt out at any time by using the unsubscribe or opt-out method included in the communication or by contacting us at info@7starlodges.com.
If you choose to opt out, we may still need to send you essential information about your enquiry, reservation, payments, stay, Services or other information required to provide Services you have requested.
7 Star Lodges may disclose your personal information both within and outside South Africa to the entities below where reasonably necessary:
* Other entities comprising part of the 7 Star Lodges group of companies.
* Travel agents, tour operators and booking platforms involved in your reservation.
* Accommodation, travel, transfer, safari, activity, tour and other service providers involved in fulfilling your reservation.
* Payment gateways, banks and payment processors.
* Our service and content providers, including providers of website hosting, cloud infrastructure, Lodge Ops, communications, email and messaging Services.
* Providers of marketing, analytics and research Services where permitted by law.
* Our professional advisers including lawyers, accountants, tax advisers and auditors.
* Insurers and insurance advisers where relevant.
* Security providers.
* Debt collection agencies and other parties that assist with debt-recovery functions where reasonably necessary.
* Law enforcement bodies, regulators, courts of law or other authorities where required or authorised by law.
* A purchaser, investor, lender or adviser involved in an actual or proposed corporate transaction, subject to appropriate confidentiality and legal requirements.
We do not sell guests' personal information.
7 Star Lodges may disclose or make personal information available to other companies within the 7 Star Lodges group and to third-party suppliers and service providers located outside South Africa for some of the purposes listed above.
Some of our technology, hosting, payment and communications providers may process or store information in other countries.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate protections are in place, including where applicable the requirements of POPIA relating to transfers of personal information outside South Africa.
The security of your personal information is important to us. We take reasonable steps to securely store and protect personal information from unauthorised use, access, modification, loss or disclosure. This includes appropriate physical, electronic and administrative security measures.
We may use service providers to process, manage and store personal information. Where we do, we require those providers to handle personal information appropriately and in accordance with applicable contractual and legal requirements.
We also take reasonable steps to ensure that personal information is accessed only by staff and service providers who require it to perform their duties. Our staff receive appropriate training concerning privacy and the proper handling of personal information.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, operational, security and record-keeping obligations.
Retention periods may differ according to the type of information and the reason it is held.
When personal information is no longer reasonably required and we are not legally required to retain it, we may securely delete, destroy or de-identify it.
For the safety and security of guests, staff and property, CCTV and other security systems may operate in appropriate areas of the property.
CCTV is not intended to monitor areas where guests would reasonably expect privacy.
Recordings may be used to protect people and property, investigate incidents, respond to security concerns, establish or defend legal claims or comply with lawful requests from authorities.
Access to recordings is restricted to authorised persons. Recordings are retained only for as long as reasonably necessary for their purpose, subject to incident, investigation, legal or regulatory requirements.
Where our Services provide you with an account, login link, password, authentication code or other access credential, you are responsible for taking reasonable steps to keep this information secure.
You should not knowingly provide your login credentials or authentication codes to an unauthorised person.
Please notify us if you believe your account, booking or personal information has been accessed without authority.
We take all reasonable measures to make sure the personal information we hold is accurate, complete and up to date where necessary for the purposes for which it is used.
However, the accuracy of some information depends on what you provide to us. To help us maintain accurate information, please let us know when your information changes or if you believe information we hold is inaccurate or incomplete.
Yes, subject to applicable law. There may be circumstances where we cannot grant access to some or all of the personal information we hold. For example, access may be restricted where disclosure would interfere with the privacy of another person, reveal confidential information or otherwise be prohibited by law.
We may need to verify your identity before providing access to personal information.
To request access to or correction of your personal information, please contact us and tell us what information you would like to access or correct.
Where permitted by law, reasonable fees may apply to certain access requests. We will inform you of any applicable fee before proceeding.
If you believe your personal information is out of date, inaccurate, incomplete, excessive, misleading or being processed unlawfully, you may ask us to correct, update, delete or otherwise deal with the information in accordance with applicable law.
We may ask for sufficient information to identify you and locate the relevant records.
If we cannot comply with a request, we will provide an explanation where required by law.
Subject to applicable law, you may have the right to:
* Be informed about the collection and processing of your personal information.
* Request access to personal information held about you.
* Request correction or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading or unlawfully obtained personal information.
* Object to certain processing of your personal information.
* Withdraw consent where processing is based on consent.
* Object to direct marketing.
* Lodge a complaint with the Information Regulator of South Africa.
Exercising a privacy right does not prevent us from processing information where we remain legally required or otherwise lawfully entitled to do so.
If you believe your privacy has been compromised, please contact us at info@7starlodges.com and provide details of the alleged compromise so that we can investigate.
Where a security compromise requires notification under POPIA, we will make the required notifications to affected persons and/or the Information Regulator as applicable.
We may update this privacy policy from time to time to reflect changes to our Services, systems, legal requirements or privacy practices.
The current version will be made available through the 7 Star Lodges website.
The Site and Services are controlled by 7 Star Lodges and this privacy policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013.
Nothing in this privacy policy limits any rights available to you under applicable privacy or consumer-protection legislation.
If you access our Site or Services from outside South Africa, additional privacy rights may apply depending on your location. Where such laws apply to our processing of your personal information, we will comply with applicable requirements.
If you have any questions about your privacy, wish to exercise a privacy right, report a privacy concern or would like a copy of this privacy policy, please contact us.
Email: info@7starlodges.com
You may also contact the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.
Terms and Conditions
Terms and Conditions
##Terms and Conditions##
Introduction
7 Star Lodges (“we” or “7 Star Lodges”) is operated by Oase Lodge (Pty) Ltd.
The services, reservations and use of the website and property are provided to you subject to the Terms and Conditions set out below (“Terms and Conditions” or “Agreement”), our Privacy Policy, the terms applicable to your selected rate plan or package, and any other rules and policies communicated to you in connection with your reservation or stay.
Your confirmed reservation, including the rate plan, inclusions, payment terms and cancellation and refund conditions applicable to that reservation, forms part of this Agreement.
Where booking-specific terms differ from these general Terms and Conditions, the terms attached to the confirmed reservation will apply to that reservation.
Acknowledgment and Acceptance
Please read these Terms and Conditions carefully. By making a reservation, paying any amount towards a reservation, accessing or using the website, or staying at Oase by 7 Star Lodges, you accept and agree to comply with and be bound by these Terms and Conditions.
The person making a reservation confirms that they are authorised to accept these Terms and Conditions on behalf of all guests included in the reservation.
Guest Responsibilities
As a guest, you are responsible for your own conduct and the conduct of accompanying guests during your stay at Oase by 7 Star Lodges.
Guests must behave respectfully towards other guests, staff, wildlife, property and neighbouring communities and must comply with reasonable instructions from lodge management, guides and staff, particularly instructions relating to wildlife and personal safety.
Threatening, abusive, discriminatory, violent, unlawful or seriously disruptive behaviour will not be tolerated.
We reserve the right, subject to applicable law, to refuse admission or require a guest to leave the property where their conduct creates a safety risk, materially disrupts other guests or staff, damages property or constitutes serious misconduct.
Modification to Services Provided; Terms and Conditions
You acknowledge that safari and lodge operations may be affected by wildlife movements, weather, road conditions, safety considerations, maintenance, operational requirements and other circumstances outside our reasonable control.
We may therefore modify venues, dining locations, activities, schedules or other services where reasonably necessary.
Where a material component of a confirmed reservation becomes unavailable, we will make reasonable efforts to provide an appropriate alternative.
Payment Terms; Refunds; Cancellation
Payment requirements, deposit amounts, payment schedules, cancellation conditions, amendment conditions and refund eligibility are dynamically determined according to the rate plan, package, booking dates, stay dates, promotional conditions and other conditions applicable to the reservation.
The payment, cancellation and refund conditions displayed with the selected rate during the booking process form part of the reservation and apply to that booking.
Guests should carefully review these conditions before confirming a reservation.
The current rates and the conditions applicable to each available rate can be viewed through the official 7 Star Lodges booking website:
book.7starlodges.com
Once a reservation has been made, the conditions applicable to that reservation are also shown in the booking confirmation and associated reservation information.
Different rates may have different deposit requirements, payment deadlines, cancellation periods, amendment rights and refund conditions. A lower or promotional rate may, for example, carry more restrictive cancellation or refund conditions than another rate available for the same stay.
The cancellation or refund conditions applicable to one rate plan, package or reservation should not be assumed to apply to another.
Where a reservation is made through a travel agent, online travel agency or other third party, additional or different payment, amendment, cancellation and refund conditions may apply. Guests should refer to the terms provided by the party through which the reservation was made.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or where a reservation has resulted from an obvious pricing, availability, system or administrative error.
Rates quoted are based on the confirmed arrival date, departure date, occupancy, accommodation, rate plan and other booking conditions. Changes to any of these may result in the reservation being repriced.
Early departure does not automatically entitle a guest to a refund or reduction in the confirmed reservation value.
Rate Inclusions, Terms and Conditions
Inclusions are dynamically allocated according to the rate plan, package, booking channel, promotional conditions, stay dates and other conditions applicable to each reservation.
Guests should not assume that an inclusion available under one rate plan is included under another rate plan.
The inclusions and exclusions displayed with the selected rate during the booking process are the inclusions and exclusions applicable to that reservation.
Current rates and their applicable inclusions can be viewed on the official 7 Star Lodges booking website:
book.7starlodges.com
Once a reservation has been confirmed, guests should refer to their booking confirmation and reservation information for the inclusions applicable specifically to their stay.
Where there is any difference between general information on the 7 Star Lodges website and the inclusions attached to a specific rate or confirmed reservation, the confirmed reservation and its rate-specific inclusions take precedence.
Activities, Tours and Excursions
For clarity, 7 Star Lodges distinguishes between activities and tours or excursions.
Activities generally refer to experiences conducted on the Oase private reserve or forming part of Oase's own lodge and safari programme.
Tours and excursions generally refer to experiences away from Oase or experiences operated by third-party providers.
Whether a particular activity, tour, excursion or safari is included depends upon the rate plan or package booked.
Guests should therefore refer to the inclusions displayed for their selected rate at book.7starlodges.com or to their confirmed reservation rather than assuming that an experience is included.
Off-property tours and excursions are not included unless they are specifically identified as an inclusion in the applicable rate plan, package or confirmed reservation.
The Treetop Sleepout is not included unless specifically identified as an inclusion in the applicable rate plan, package or confirmed reservation.
Safari and Activity Scheduling
Before arrival, our Guest Experience Team may work with guests to develop a suggested itinerary based on their interests and preferences.
Suggested itineraries are not fixed or guaranteed schedules.
Safari activities are affected by wildlife movements, weather, road conditions, park regulations, safety considerations, guest preferences and other circumstances that may change during a stay.
Activities may therefore be moved, substituted, shortened, extended or cancelled where reasonably necessary.
One of the principles of the Oase experience is flexibility. Where possible, our team will work with guests to adapt plans according to their interests and prevailing conditions.
Specific wildlife sightings can never be guaranteed.
Third-Party Experiences
Certain tours, transfers, excursions and experiences may be provided by independent third-party operators.
Although 7 Star Lodges may arrange or facilitate these services, third-party operators may impose their own terms, cancellation conditions, safety requirements and indemnities.
7 Star Lodges is not responsible for the acts or omissions of independent third-party providers except to the extent that liability cannot lawfully be excluded.
Travel Insurance
Guests are strongly encouraged to obtain comprehensive travel insurance appropriate to their circumstances.
Travel insurance should, where available, cover cancellation, medical emergencies, evacuation, travel interruption, flight disruption, weather events, natural disasters, road closures, lost baggage and other circumstances that could prevent or interrupt travel.
Guests remain responsible for their own travel arrangements to and from Oase.
Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where the failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters such as floods, storms or fires, epidemics, pandemics, government restrictions, civil unrest, strikes, terrorism, road closures, or disruptions to utilities, transportation or infrastructure (“Force Majeure Event”).
Where a Force Majeure Event materially affects our ability to provide a confirmed stay, service or included experience, 7 Star Lodges may, subject to applicable law, modify or suspend affected services, offer alternative dates, provide a credit for future use, substitute an affected experience with a reasonable alternative, or cancel an affected service or reservation.
Any refund, credit, amendment or rescheduling entitlement will be determined by the conditions applicable to the guest's reservation and applicable law.
Nothing in these Terms and Conditions limits any rights a guest may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.
Access to the Lodge
Weather and natural events may occasionally affect roads in the Greater Kruger and Lowveld region.
7 Star Lodges will provide reasonable information regarding known access issues where possible.
The lodge will be regarded as accessible where at least one reasonable public-road route to the property remains available, even where a guest's preferred or usual route is closed or delayed.
Guests are responsible for allowing sufficient travel time and arranging appropriate transportation.
Check-In and Check-Out
Unless otherwise stated in the confirmed reservation:
Check-in time is from 12:00.
Check-out time is by 10:00.
Early check-in and late check-out are subject to availability and cannot be guaranteed.
Guests may be required to complete registration and indemnity documentation on arrival.
Wildlife and Safety
Oase is located on a private wildlife reserve. Wild animals move freely within the environment and their behaviour cannot be predicted.
Guests must follow all safety instructions given by lodge staff and guides.
Walking, tracking, game drives, cycling, fishing, swimming, sleepouts and other outdoor experiences carry inherent risks associated with participating in activities in a natural environment.
Guests may be required to sign an appropriate activity or property indemnity before participating.
Children
Children are welcome at Oase.
Participation in particular activities may depend on age, physical ability, weather, wildlife conditions and the guide's safety assessment.
Parents and guardians remain responsible for the supervision and conduct of children in their care.
Personal Property
Guests remain responsible for their personal possessions.
7 Star Lodges is not responsible for loss, theft or damage to personal property except where liability arises under applicable law.
Guests are encouraged to use secure storage facilities provided and to take appropriate precautions with valuable items.
Alcohol, Smoking and Prohibited Substances
Guests may not bring their own alcohol onto the property without prior approval from lodge management.
Illegal substances are prohibited.
Smoking and vaping are permitted only in designated areas and are prohibited where they create a fire or safety risk.
Pets
Pets are not permitted without prior written approval from Oase management.
Damage to Property
Guests are responsible for damage to lodge property caused deliberately or negligently by themselves, members of their party or persons for whom they are responsible.
Reasonable repair, replacement or specialist cleaning costs may be charged to the responsible guest, subject to applicable law.
Photography, Filming and Drones
Personal photography is welcome provided it does not interfere with the privacy, safety or enjoyment of other guests.
Commercial photography, filming, professional productions and the use of drones require prior written approval from 7 Star Lodges.
Drone operation is subject to applicable aviation, wildlife, privacy and property restrictions.
Privacy
7 Star Lodges is committed to protecting the privacy and confidential information of guests.
Personal information is processed in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Please refer to our Privacy Policy for information about how and why we collect, use, store and disclose personal information.
Proprietary Rights
Unless otherwise stated, website content including graphics, names, text, photography, software, page layouts, designs and other material is owned by or licensed to 7 Star Lodges or its related entities.
No person may reproduce, distribute, commercially exploit or materially modify this content without permission from the relevant rights holder except where permitted by law.
No Misappropriation or Misuse of Names, Marks or Other Proprietary Material
You agree not to misuse or misappropriate any brand name, trademark, service mark, image, text or other proprietary material belonging to 7 Star Lodges or another party.
Third-party trademarks and intellectual property remain the property of their respective owners.
Links and Third-Party Websites
The website may contain links to third-party websites or service providers.
These links are provided for convenience and do not mean that 7 Star Lodges controls or accepts responsibility for the content, availability, security or practices of those websites.
Guests access third-party websites and services at their own risk and subject to the applicable third party's terms.
Content Disclaimer
7 Star Lodges takes reasonable care to ensure that information published on its website is accurate.
Safari conditions, wildlife, activities, menus, facilities, schedules, photographs, seasonal experiences, rates and other information may change over time.
Website content should therefore be regarded as general information and does not guarantee that every described experience, species, menu item, facility or activity will be available during every stay.
Rate-specific information displayed during booking and the guest's confirmed reservation take precedence over general website content in relation to price, payment terms, cancellation and refund conditions, inclusions and exclusions.
Limitation of Liability
To the maximum extent permitted by applicable law, 7 Star Lodges and its related entities, employees, contractors and agents will not be liable for indirect or consequential loss arising from circumstances outside their reasonable control.
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under South African law.
Indemnity
To the extent permitted by law, guests are responsible for loss, damage, costs or claims arising from their own unlawful conduct, deliberate acts, negligence, breach of these Terms and Conditions or failure to comply with reasonable safety instructions.
Nothing in this provision limits rights or protections available under the Consumer Protection Act or other applicable legislation.
Nature of Agreement
These Terms and Conditions, our Privacy Policy, the guest's confirmed reservation and any rate-specific, package-specific or promotional conditions applicable to that reservation form the agreement governing the booking.
Where there is a conflict between these general Terms and Conditions and a specific written condition attached to the confirmed reservation, the reservation-specific condition will apply to that booking.
Changes to These Terms and Conditions
7 Star Lodges may update these Terms and Conditions from time to time.
Changes will not retrospectively remove contractual rights applicable to an existing confirmed reservation except where required by law or agreed with the guest.
The conditions applicable to an individual reservation will generally be those accepted when the reservation was confirmed together with any subsequent written amendments agreed between the parties.
General Provisions
The failure by 7 Star Lodges to enforce any right or provision under these Terms and Conditions does not constitute a waiver of that provision or any other provision.
If any provision is determined to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
Applicable Law
These Terms and Conditions and reservations with Oase by 7 Star Lodges are governed by the laws of the Republic of South Africa.
Nothing in these Terms and Conditions restricts mandatory consumer rights available under South African law.
Dispute Resolution
Any dispute arising from this Agreement should first be addressed through good-faith discussions between the parties.
Where a dispute cannot be resolved directly, the parties may attempt mediation or another appropriate dispute-resolution process before commencing legal proceedings.
Nothing in this provision prevents a consumer from exercising rights or remedies available under the Consumer Protection Act or other applicable law.
Oase
We’re here to help with questions, booking enquiries and special requests. Whether you’re planning your first safari or returning to Oase, our team will be happy to help shape your stay.
SEND US A MESSAGE
Your enquiry
MESSAGE SENT
Thank you — we’ve received your message, and a member of our team will be in touch shortly.
We normally respond within one business day.
PREFER TO SPEAK TO US?
Nearest Airport
Hoedspruit Eastgate Airport (HDS)
~20 minutes from the lodge
PLANNING YOUR STAY?
For enquiries about availability, rates or bespoke itineraries, our reservations team will be happy to assist.
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